Surveillance Audit

MYSTERY
SHOPPING

Mystery shopping aims to simulate real customer shopping in various scenarios to enable an evaluation of the quality of your customer service, bench marked against your own quality objectives.

BACK CHECK ADVANTAGE AND METHODOLOGY

Tailor-made services

Our team of Researchers and Forensic analysts can take care of your entire Requirement, Planning, Designing, Scheduling the project.

Results in Real Time

We can set up a secure cloud platform to enable you to follow the assignment and download the results in real time.

Quality of Reports

The process includes stringent quality checks for all reports through a dedicated QA controls, and also a random audit of reports

DESIGNING PROGRAM FOR BUSINESS

Client Understanding

First, we spend time with our clients understanding the nature of the business and its service practices.

Client Objective

Together with our clients we map out the objectives of the MS program, design the questionnaire and agree on the expected term of the program

Issues Assignments

Then recruits mystery shoppers and issues assignments to them in accordance with the program requirements.

Completion

At the completion of the program, We with client assess the success of the program and decides either to continue with the program, re -design the program or end the program.

Analyzing Data

We collect the results, analyzes the data and reports the key findings to the client on a weekly or monthly basis.

Make Your Business Customer Friendly.
Mystery Shopping is Just a Click Away

Get Quotes

DASHBOARD: MYSTERY SHOPPING REPORTS

Every Data Sample Tells A Story. We Find That Story, So You Can Make Confident Decisions.

Mystery Shopping

Mystery Shop reports should still maintain your branding to the highest standard.

Information

By allowing your Managers to see as much information on the first page of your mystery shop report, you are giving them the highest opportunity to succeed.